The Power of Listening with your Heart

Sharon is a friend of mine and co-worker, who works as a director in our HR department. In her role, she leads the employment efforts for a company of nearly 10,000 employees. She makes her living communicating with prospective and current employees. Yet for Sharon, it took a trip halfway across the world to understandContinue reading “The Power of Listening with your Heart”

Takeaways before Taking-Off

When you spend as much time on the road as I do, you realize that airline travel is really a series of well coordinated movements. From check-in agents, through security, gate agents, baggage handlers, flight attendants and pilots, everyone has a precise role in this highly choreographed routine. So, when things get out of sync,Continue reading “Takeaways before Taking-Off”