When Times are Uncertain Start with Communication

We consider ourselves lucky. For our team, the effects of COVID-19 have meant multiple weeks under stay-at-home orders and remote working. Professionally, this is a significant disruption, but the consequences could be much, much worse. To date, it’s been five weeks since we’ve been told to stay at home. Fortunately, we developed a communication planContinue reading “When Times are Uncertain Start with Communication”

Defining Moment: Be there when they need you

When times get tough, focusing on your teammate’s success can pull you through. In 2018, Desiree Linden became the first American woman to win the Boston Marathon in 33 years. An elite runner by any definition, the race was Linden’s first marathon win in 14 attempts (she once finished second in Boston by 2 seconds). ButContinue reading “Defining Moment: Be there when they need you”

The Power of Listening with your Heart

Sharon is a friend of mine and co-worker, who works as a director in our HR department. In her role, she leads the employment efforts for a company of nearly 10,000 employees. She makes her living communicating with prospective and current employees. Yet for Sharon, it took a trip halfway across the world to understandContinue reading “The Power of Listening with your Heart”

Takeaways before Taking-Off

When you spend as much time on the road as I do, you realize that airline travel is really a series of well coordinated movements. From check-in agents, through security, gate agents, baggage handlers, flight attendants and pilots, everyone has a precise role in this highly choreographed routine. So, when things get out of sync,Continue reading “Takeaways before Taking-Off”